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Uber Launches Community Guidelines for Riders and Driver Partners

Publish On : 03/08/2017

Uber, the world’s largest ridesharing app that connects riders with drivers to provide convenient, reliable and affordable rides at the push of a button, today announced their Community Guidelines for both riders and driver-partners in Dhaka. The guidelines explain the kind of behavior expected from both riders and drivers when using Uber. As part of these ground rules, Uber also explained how drivers and riders can lose access to Uber.

Respect is a two way street, and Uber’s Community Guidelines help reiterate that clearly and concisely in both English and Bengali. Whether you’re a rider going from A-B or a driver-partner wanting to earn money, Uber believes everyone can enjoy a five-star ride when people respect each other’s differences and treat their traveling companions the way they’d like to be treated themselves.

Uber’s community guidelines highlight top 5 practices to adopt whether you’re a rider or a driver on Uber, to make the experience enjoyable for everyone:

Respect each other:

Treat your fellow riders and drivers as you would like to be treated yourself: with respect. It’s common courtesy not to shout, swear or slam the car door. And by tidying up after yourself — whether it’s taking your trash home or cleaning up a spilled drink — you’ll keep the car in good condition and ensure the next person has a pleasant ride too. Most important of all, remember that when you use Uber you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use Uber. 

Give riders and drivers some personal space:

We all value our personal space and privacy. It’s OK to chat with other people in the car. But please don’t comment on someone’s appearance or ask whether they are single. As a passenger, if you need to make a phone call keep your voice down to avoid disturbing your driver or other riders. And don’t touch or flirt with other people in the car. As a reminder, Uber has a no sex rule. That’s no sexual conduct between drivers and fellow riders, no matter what.

Safety first:

Everyone wants to get from A to B safely. So please ensure that you follow the local law. Check out our rider safety tips. Whether you’re in the front or the back seat, buckle up when you get into the car. Of course, drivers have a particular responsibility when it comes to safety at Uber. That means keeping to the speed limit; not texting while driving; always using a phone mount; and never driving under the influence of alcohol or drugs. And if you’re driving and feel tired, take a break. As the experts say, “sleep is the only true preventative measure against the risks of drowsy driving.”

Children must be supervised:

Only adults can have an Uber rider account. If your child is using your account, a parent or guardian must be with them at all times.

Feedback makes us all better:

Whether you are a rider or driver, please rate your journey at the end of the trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability creates a respectful, safe environment for both riders and drivers. And if something happens during a ride — whether it’s a traffic accident or an argument — make sure to report it by tapping “Help” in the app so that our customer support team can follow up.

The guidelines help explain some of the specific kinds of behavior that may cause you to lose access to Uber as a rider or driver.

 




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