Samsung said it was just providing users with the choice of whether and when to update Windows software. Samsung has been accused of disabling Microsoft’s software in preference for its own, leaving computers insecure. Microsoft technical expert Patrick Barker said he had found Samsung software downloading and running a file called Disable_Windowsupdate.exe, while helping a user with a computer problem. Samsung said it was just giving customers the choice about running Windows software.“It is not true that we are blocking a Windows 8.1 operating system update on our computers,” Samsung said in a statement.
“As part of our commitment to consumer satisfaction, we are providing our users with the option to choose if and when they want to update the Windows software on their products.” According to Samsung, the SW update allows users “to download the newest drives, updates and software for your Windows PC”. But the response baffled Barker. “I never implied it specifically blocked a Windows 8.1 OS system update, just that their SW Update software is preventing Windows Update from automatically installing updates, and forcing the user to have it set to ‘let me choose whether to download and install,’ he wrote in his blog. “It’s disabling Windows Update from working as the user intends it to,” he added. Parts of the software remained, including the folder that contained the command to disable Windows Update, he wrote in his blog. Microsoft said: “Windows Update remains a critical component of our security commitment to our
customers.” “We do not recommend disabling or modifying Windows Update in any way as this could expose a customer to increased security risks. “We are in contact with Samsung to address this issue.”