Engage customers on social media
Respond to customers and proactively engage on blogs, forums, YouTube, Facebook, Google+, Twitter, LinkedIn and Instagram.
Give instant service
Don’t make customers leave your websiteto ask for help. Provide real-time supportfor website visitors with live chat.
Seamlessly integrate email tickets withother digital channels and route requests to the most relevant agent.
Listen to customers online
Use keyword-based monitoring and topic relationships to interact with only the most relevant conversations across 80 million websites in 27 languages.
Improve your customer support experience with Brand Embassy.
Get to know your customers
Do you know that Enrique loves dogs? Or that he purchased from you 3 times this month? Social CRM profiles give agents information in real-time allowing for a truly personalized experience and smile-inducing loyalty.
Measure your team’s performance
KPIs and SLAs are fundamental in understanding the performance of your customer service team. Workflow Reports help you benchmark performance overtime and identify areas for improvement and praise.
Get actionable insights
Filter noisy data into actionable insights and understand what’s really being said online about your brand, competitors and your industry. Use customer feedback to inform your product and service offering.