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Google's Announcement for No More Free Inbox Scanning. Mobile Operators' 'Eid Bonus' Offer. Discount Offers in Mobile and Card Transactions. Bangladeshi Company Introduces 'E-GP' in Bhutan. Uber along with other App Based Transport Services under Legal Framework . Walton's Eid Offer on Smart-phones. Robi Got Fined tk 2.5 Lakh for Fake Commitment in Ads. 'WannaCry' Cyber Attack Now on HONDA Factory. BCC Organized Workshop to Enrich Bangla in ICT Sector. Facebook Got Approval for Office Setup in Indonesia . BBS Introduces Informative App for Kids. Smart Technologies (BD) Limited Held a Meeting with Tech-Journalists . Walton Introduces 26 Different Laptops on Eid Occasion . Facebook New Search Bar not to Exist Anymore. New Dell Inspiron Gaming Series Notebook Launched in Bangladesh. Global Brand Introduces World-Class PC Casing 'Phanteks'. Yahoo, no more Yahoo !. Instagram Images to be Stored in Archive. ICT Division Official Website Got Hacked and then Retrieved . itel Mobile Launches Smart-phone S11 and S11 plus. BBC's Training Programme for Kids Launched in Bangladesh. eshikhon.com's Freelancing Training Courses for Free of Cost . 'Mobile Virtual Network Operator' to be Launched Soon. ACCA and BACCO Signed a MoU for BPO Development. USA Approved Bangladesh for '4 Tire Data Center' Design. Robi's 'Off Time' SMS Continues Violating Instruction. Bangladesh Tourism Board Website Got Hacked. 3 DCL Smart-phones Launched at DCL Corporate Office. Bangladesh Consecutively Wins 'WSIS Award' for 4th Time . Invitation for Tech Executives in 'White House'. 'UY VAT Management Software' Introduced to Pay the VAT in Online. IBM Service for Cancer Treatment in Bangladesh. BTRC Decides to Cancel Citycell License . Dhaka Fiber Net Operations Stopped for 'Militant' Affiliation. Palak Nominated the Chair of AIESEC. 3rd IETF Outreach Program Held in Dhaka. Walton Introduces New Smartphone with Extreme Battery Life . 'Google IO Recap' Held with Grandeur in Dhaka. Bangladesh PKI Forum Initiated Operations in Bangladesh. Visa &SSLCOMMERZ Launched Online Dhamaka. 3 New Features Introduced to WhatsApp.
Deliver exceptional customer service Publish On : 15/11/2015

Engage customers on social media
Respond to customers and proactively engage on blogs, forums, YouTube, Facebook, Google+, Twitter, LinkedIn and Instagram.

Give instant service
Don’t make customers leave your websiteto ask for help. Provide real-time supportfor website visitors with live chat.

Prioritize emailtickets

Seamlessly integrate email tickets withother digital channels and route requests to the most relevant agent.

Listen to customers online

Use keyword-based monitoring and topic relationships to interact with only the most relevant conversations across 80 million websites in 27 languages.

Improve your customer support experience with Brand Embassy.

Get to know your customers
Do you know that Enrique loves dogs? Or that he purchased from you 3 times this month? Social CRM profiles give agents information in real-time allowing for a truly personalized experience and smile-inducing loyalty.

Measure your team’s performance 

KPIs and SLAs are fundamental in understanding the performance of your customer service team. Workflow Reports help you benchmark performance overtime and identify areas for improvement and praise.

Get actionable insights

Filter noisy data into actionable insights and understand what’s really being said online about your brand, competitors and your industry. Use customer feedback to inform your product and service offering.




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One to One

ICT or digitalization has motivated the whole nation of our country that is the indication of rising movements of a country-Md Abdul Hakim, Founder of UBSL

MD Abdul Hakim, founder and managing director of Unique Business System Limited (UBSL), the witness of the ICT development of the country since the year of 1993. He is an entrepreneurial spirit emerged when he was a child and launched his first business Unique Business Systems Limited in 1993 which has been ceaselessly dedicated to introduce quality new technologies in Bangladesh specially  for the improvement of Education system of the country. Yes, when he thought about the projector to enhance the learning process,... Read More...