Paperfly, the strongest doorstep logistics delivery network of the country recently onboarded leading Customer Service Outsourcing Organization Digicon Technologies to manage their call center service.

Paperfly is known for tech based doorstep delivery facilities and superior customer service. Over the years, they have heavily focused on improving the interaction with their customers. They believe this agreement between Paperfly and Digicon will help resolve customer issues faster paving the way for even better customer experience.

About Paperfly:

Paperfly started its journey in 2016 as an ecommerce logistics solution provider, and currently holds the strongest doorstep delivery network, covering the entire country and population of Bangladesh. Any size, anywhere in Bangladesh, doorstep delivered – driven by this motto Paperfly now serves

e-commerce and b2b merchants, and soon will enter in the courier and cargo business. They have already made a prominent mark in warehousing and fulfillment business and serving few leading multinational companies and aims to expand it further to all the divisional districts of the country.  

Best in class and super-efficient network, innovating products that ensure convenience and customer delight with tech play and customer service are the key focus areas for this game changer start-up who are eying to consolidate the logistics landscape of the country which has seen not much development in terms of service quality due to the traditional mindset and process. For Paperfly, the current situation holds a great opportunity and must step up to support the country’s growing GDP requirements, where dependency on logistics will be much bigger than what we have seen before.      

In early 2021, Ecom express, the e-commerce logistics giant of India made a strategic investment in Paperfly and committed their long-term interest in Bangladesh market. Ecom express delivers across 26,000+ pin codes, covering 90%+ of households of India. With Ecom express expertise, Paperfly can also serve any cross-border doorstep logistics requirement from Bangladesh to India or other way from India to Bangladesh irrespective of shipment type, size, and location.

Paperfly is focusing to build an automated, tech enabled end to end logistics infrastructure that can serve its clients with low cost, fast delivery with the support of a state of art inhouse tracking system “Paperfly Wings,” that works as the single point interface for its entire operation.

Currently Paperfly works for all the leading ecommerce brand of the country e.g. Daraz, Evaly, U shop, Dhamaka, Shajgoj, Fairmart, E-Orange, Bikroy, Robi, Grameenphone and provides them with varieties of service such as pick-up, fulfillment, warehousing, nationwide home delivery, cash on delivery, return/replacement/refund management and doorstep marketing activation.

About Digicon Technologies Ltd:

Digicon Technologies Ltd is a leading outsourcing organization in Bangladesh, with an industry leading edge in the vertical of BPO and IT/ITES solutions. Through our dynamic solution mechanism, we list among our clients some of the world’s most prestigious firms and companies as well as diverse government agencies. Our company is a pioneer in paving the way for the rise of the BPO industry in Bangladesh and our experience gives us an edge in delivering an excellent customer experience. Our multinational team of experts and specialists allow us to offer a full spectrum of business process management services with a global outlook that sets us apart from the rest.

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