The Consumer Association of Bangladesh (CAB) has inaugurated Call Center so that the consumers can complain about their products and services to the authorities concerned easily and quickly.
Besides, the association has also launched an online newspaper 'Voktakantho.com', to highlight the scenario, steps, complaints settlement and market situation of consumer rights across the country on Wednesday (Oct 31).
The consumer can complain from 8:00am to 8:00pm each day except weekly holiday on Friday calling hot line cell phone no: 01977008071 and 01977008072.
Speakers at the function said consumers' rights could be protected through increasing awareness among the mass people.
They said a consumer will be aware when he comes to know what of his rights are and how those are protected by the state law.
Director General of Directorate of National Consumer Rights Protection (DNCRP) Md Shafiqul Islam Lasker attended the program as chief guest.
Lasker said, there were 9,019 complains submitted to directorate in 2017-18. Of them, 8,122 complains were solved.
The number of complains has been increasing with the raise of awareness among the mass people about their own rights, he said.
The DNCRP in different operations has fined 42,599 institutions and manufacturers and realized about Tk 39 crore from them until July 2018. About Tk 1 crore had paid to the consumers as compensation who had complained for cheating, the DG said.
CAB President Golam Rahman presided over the function while Columnist Syed Abul Moksud, Architect Mobashir Hossain, Voktakantho.com editor Dr Muhammad Jahangir, Acting VC of Deffodil International University Hamidul Hoque Khan, CAB Energy Adviser Professor Shamsul Alam, CAB Secretary Advocate Humayun Kabir Bhuiya, among other, spoke at the function.
The CAB inaugurated the consumers' complain call centre to protect consumers' right and give a solution if any consumer is cheated.
The call centre is established with collaboration of Directorate of National Consumer Rights Protection.
He said the call centre will give solution to the consumer within 15 days after getting the complaint.