TallyKhata, the largest digital platform for Micro, Small, and Medium Enterprises (MSME) in Bangladesh, announces to enhance its merchant support and services by using REVE Chat’s IM-enabled Live Chat Platform. Now TallyKhata’s million merchants can interact with its service center from different digital channels easily and comfortably. There was a signing ceremony between TallyKhata and REVE Systems to launch this service at TallyKhata’s office on the 30th of May, 2024.
TallyKhata provides an intuitive app that helps small shops and businesses maintain transaction records, and its wallet TallyPay accepts digital payments from customers using QR codes. Under this service enhancement, TallyKhata will integrate REVE Live Chat into its platform. TallyKhata's integration of REVE Live Chat will let agents manage communications from several platforms like Facebook Messenger, Viber, Telegram, YouTube, Instagram, LinkedIn, and the website using a unified system. Users will receive real-time assistance in English, Bangla, and interestingly, Banglish. Essentially, REVE Live Chat addresses a crucial issue for support service agents where they can respond to messages from various inbound channels through a single dashboard. This platform also has collaborative tools such as co-browsing and audio-video calls for superior customer support.
TallyKhata CEO Dr. Shahadat Khan said, "This integration with REVE Chat is a significant milestone for TallyKhata. We believe that exceptional merchant service is a cornerstone of business success. By leveraging REVE Chat's advanced capabilities, we can ensure that our users will receive the highest quality support, no matter which platform they choose to interact with us on. We are looking forward to seeing the positive impact it will have on our community of users."
REVE Chat CEO M Rezaul Hassan stated, “TallyKhata has been changing the landscape of MSME segments of Bangladesh through their unique services. We are happy to be part of this journey with the Live Chat platform.”
The signing ceremony was held in the presence of senior officials from both companies. Attendees from TallyKhata included Dr. Shahadat Khan, PhD, Chief Executive Officer; Mahafuzur Rahman Masum, Chief Technology Officer; Amyou Das, Chief Product Officer; Muhammad Awlad Hossain, Chief Growth Officer; and Faruk Hosen, Head of Business. From REVE Systems, M Rezaul Hassan, Chief Executive Officer; Raihan Hossain, Chief Commercial Officer; Biswajit Saha, General Manager, Enterprise; and Md. Shahinur Rahman, Assistant General Manager, of Enterprise Sales was present.
TallyKhata and TallyPay are developed by Progoti Systems Limited (PSL), a FinTech company in Bangladesh, focusing on digital financial services and the digitalization of the private sector. PSL previously implemented the largest digital payment disbursement project in the country via SureCash, benefiting 10 million families.
Dr. Shahadat Khan, the founder and CEO, was a BUET faculty member and completed his PhD in Canada. The company, backed by foreign investment from venture capital firms in Japan, Singapore, Hong Kong, and Canada, including SBI Group and Standard Chartered Bank Ventures, aims to advance Bangladesh's digitalization.
REVE Chat has already been trusted by leading brands worldwide including Commercial Bank of Kuwait, Kuwait; Bank of Scotia, Colombia; The National Institute of Transparency of Mexican Government, the World’s largest network equipment-making companies - Legrand, France, PublicGold, Malaysia; Canadian Hearing Institute, Canada; leading EdTech company - iNeuron, India, and many more.
Some of the leading brands in Bangladesh such as bKash, 10 Minutes School, Guardian Life Insurance, Southeast Bank, Othoba.com, LankaBangla Finance, Butterfly Group, Pickaboo.com, and Transcom Digital are successfully using REVE Chat to engage with their customers.
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