Uber, the world's largest on-demand ride-sharing company, today introduced two-way Phone Anonymization, a new technology that will improve the way riders and drivers connect and communicate with each other. With this, when a rider and driver contact each other regarding a trip, both phone numbers will be anonymized, ensuring neither can see the other’s personal contact details.
Phone anonymisation is a safety precaution, ensuring that the privacy of both rider and driver partner is protected at all times. This is done by using a software to connect calls that anonymises both mobile phone numbers.
The feature complies with Uber’s Community Guidelines which promotes mutual respect between riders and driver-partners. This is done by ensuring personal contact details of riders and driver partners are protected during every trip so that there is never any unwanted post-trip contact.
Commenting on the launch, Zulquar Quazi Islam, Lead, Uber Bangladesh, said, “Riders and driver partners form the core of Uber’s business. The launch of Phone Anonymization will ensure the privacy of both driver-partners and riders, and improve the way they communicate. This launch further strengthens Uber’s resolve to take steady steps in ensuring rider and driver safety.”
For more information visit Uber Newsroom.
Uber’s mission is to create opportunity through movement. We started in 2010 to solve a simple problem: how do you get access to a ride at the touch of a button? More than 10 billion trips later, we're building products to get people closer to where they want to be. By changing how people, food, and things move through cities, Uber is a platform that opens up the world to new possibilities.